links for 2011-05-19

  • We found that only 45 percent of desks in offices are used at any one point in time today. So what we’re doing is aligning the idea of “buy/bring-your-own,” which is beginning to get traction in the IT world, with the idea of just provisioning work, so that companies give their employers a stipend, a budget, and the budget is for all aspects of the provisioning of work to suit them and the way they work.

links for 2011-05-17

  • 10m online consumers in the UK said they have conducted a transaction using a mobile device in the last year. However, in what should be a convenient and simple way to shop, 83% of these consumers experienced problems when they attempted to complete their mobile transactions.
    While this is perhaps not surprising for such a young channel, the reaction of consumers is startling., The vast majority (75%) of online adult consumers believe that there is no excuse for a mobile transaction not completing on the first attempt.
    But the surprising statistics don’t stop there. The majority of mobile consumers actually said that conducting a mobile transaction should yield a better shopping experience than making the same purchase in store (51%) or at a computer (52%).
    In other words, same business proposition, just a different platform.

one working mum’s guide to sanity #2

Find a group of working mums with similar interests to you who can you can learn off and support each other.

Often networking events etc. are in the evenings which make it tricky for a lot of working mums to attend.  Find the areas that interest you and if decent high profile stuff doesn’t exist, start your own group.

Better still, do it at lunchtime or after the school drop off in the morning so it doesn’t eat into the work day or mess up your childcare arrangements.

A friend and I have done just this and there seems to be a genuine and growing need for more networking opportunities for working mums.

Mothers Work! by Jessica Chivers

A new book coming out next month, aims to look at how you can make working motherhood work for your family, your employer and yourself.

The author, Jessica Chivers, is an inspirational speaker and uses her coaching capability and psychology background to help women and employers recruit, retain and manage the balance of work and family.

In her own words, the book is:

“65,000 words on what it takes to make working motherhood, work by Jessica Chivers coming your way from Hay House, June 2011. Inspiring, energising, practical and filled with the experiences of over over 150 real mothers. This is the book any confused and tired mother who’s wondering how the hell she’ll manage going back to work needs to read before she does. Clarity and confidence will be yours at the end of it, that’s my promise.”

More info at the Facebook group, Twitter feed or website.

personal brands: the halo effect for employers

Over the past few years I’ve had lots of discussions with friends and ex-colleagues about  whether their employers see value in their blogging efforts, networking efforts or whether they see it as a distraction from the commercial elements of the role.  Even in today’s social and search driven world, many companies don’t seem to “get” the value that their company’s brand can get from the individual brands held by their rising stars.

This article from Jay Fry at Poynter, examines just that.  Jay focuses on media organisations (but much of it is applicable to PR agencies IMO) :

The age of the individual brand was inevitable, a natural consequence of the way digital media has remade our reading habits. In print, columns have a home on a section front or on the opinion page, but online the basic unit of reader consumption isn’t the section or page, but an article — or a video or podcast.

When readers search for or share columns, what’s found or shared is a single article. Meanwhile, writers spotlight links to their own work on their Tumblrs, share them with their Twitter followers, and hope for comments on their Facebook fan pages — all activity that spotlights their individual brands and pushes the institutional brand deeper into the shadows.

How then can smart employers ensure that their agency’s brand benefits from the halo effect created by individuals?

…in the print era, there was no such thing as a reader who picked up the paper, turned instantly to C3, read one article and threw the rest in the trash. And the higher individual brands rise, the more likely someone will try to pick them off, or that individual will begin to think of himself or herself as distinct from the institution.

Jay identifies four ways in his original article and I think they can all apply to the PR world….here’s how:

Identify your most valuable individual brands. 

For PR agencies, this means identifying who are your most well-connected account staff and who has developed a solid (on and offline) network around them of contacts that could benefit the wider organisation?

Turn centrifugal force into centripetal force, or at least balance them.

See how you can accommodate the interests, passions and direction your rising stars want to go in within the business.  How can their hobbies/external interests be applied within their jobs? Be interested in their interests. Look for commercial ways to support their ideas and digital personalities.

Make your individual brands into institutional gateways.

Work with your high-profile employees to become links to your organisation’s brand. Encourage them to explore ideas across both blogs or sites, look at ways you can cross-post or feed content into the company homepage and LinkedIn pages, share materials across the individual’s own and the company’s Slideshare accounts. Involve your rising stars in the agency’s ‘s social media strategy so they get to input and co-develop how their own brand interacts with the wider agency footprint. Don’t scare employees off with guidelines and rules, ultimately, search is driving people to your site so look at ways that the two parties can collaborate and share traffic and content.

Get really good at building brands.

Help your existing employees build their brands to levels of those you’d target were you hiring/replacing them.  it is cheaper to build up the people you have than hire new, agencies are always looking at ways to retain staff and keep retention levels high. It is also great practice to work with staff on their personal brands encouraging the halo effect to spread throughout the organisation.  People remember people, not company names so prospects will often search down an individual and not an agency anyway. Help your staff become easy to find and impressive in digital terms and it will only benefit you as an employer in the long run.

Important to remember though that just as you gravitate to people with high public visibility, so do others in the market so make sure you are looking after these people from an HR perspective too. Don’t underestimate the importance of good HR practice, appraisals, remuneration and above all, interesting projects to work on. Building the brand is one thing but keeping the value high relies on relevant and recent achievements so make sure your staff are getting the opportunities, support and clients they need to stay high-profile.

This is cross posted with my employer, Ruder Finn 🙂