Posts Tagged ‘business’

Editor’s note: Software companies talk to their customers about collaboration, but do they deliver it in their own operations? Historically, most have focused heavily on the concept of small teams and everybody getting into a room and solving issues. Collaboration was real time, face-to-face and ad hoc. But the exigencies of today’s market, the market [...]


Five mobile trends to watch and how you can get started today – 85% of mobile devices will be web enabled by 2012 – Mobile search grew by 400% in the past year – 33% of search have local intent – 59% of people visit a local store after searching for it on a mobile [...]


Whilst over on the Isle of Scillies this weekend, I saw a very simple but very effective execution of the “be helpful” mantra.  Seasalt Clothing is a Cornish business that prides itself on beautiful design, ethical processes and high quality fabrics.  Its branch on St Mary’s (on the Isle of Scillies) stocks the majority of [...]


When I pick up a shiny new top off the shop rail, nothing makes my heart sink faster than a “one size” label.  Why? It never fits.  You’re pretty much guaranteed either your boobs, your tummy or your bum will be mercilessly exposed by a garment designed to be OK for everyone but that usually [...]


Whatever your business, if a customer makes a complaint or has a negative perception of your organisation, no matter how unjustified you think it is, you have to accept it. If you don’t change their perception….the negative opinion will be shared and spread. It doesn’t matter whether you agree with a customer’s perception. Don’t try [...]



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